YES24 Global TICKET: What It Asks For, Start to Finish

Last verified August 21, 2026

YES24 Global TICKET is the English booking site YES24 Corp. runs at `ticket.yes24.com`, and this page walks the whole arc: the account, the identity check, the five booking steps, payment, collecting the ticket, and cancelling. It is written for someone booking a show in Korea from outside it.

An existing YES24 ID does not carry over here, and `global.yes24.com` is a different site that the FAQ says does not share member information.

The account does not carry over from YES24

The FAQ is direct about this. If you already hold a YES24 membership and want to use the Global YES24 TICKET site, you sign up again. Booking is closed to non-members, so the account is the first task and not an optional one.

The sign-up screen asks for less than most people expect.

Your email address is your ID. Pressing Verify Email Address sends a link, and the screen states that the link is valid for only one hour after being sent. It also tells you to check your spam folder if the mail has not arrived. Start sign-up in a sitting where you can open your inbox.

The screen also states that withdrawn members cannot rejoin for one month after withdrawal, under any circumstances.

A further line asks whether you already use global.yes24.com and, if so, tells you to sign up with the same email address. That is worth doing at sign-up rather than later, because the address becomes your ID, and the FAQ states it is fixed once the identity check passes.

Verified Member Only: a foreign passport, and a refused list

Some shows are marked for members who have passed an identity check, which the FAQ calls eKYC. It does not apply to everything, and when it does apply it happens before booking rather than during it.

What the check takes is narrow. The FAQ’s accepted line reads: foreign passports only, and it adds that only physical foreign passports are accepted. Then it prints what it turns away, and the list is specific: Korean passports, national ID cards of any country, driver’s licenses, and passport copies or photos. A photo of your passport on your phone is on the refused list, so the physical book has to be in your hand.

There is a route for one group that the accepted list would otherwise strand. The FAQ states that Korean nationals living abroad can complete verification by receiving a dedicated authentication URL, after confirming their residency status through the Customer Center. That is a support conversation rather than a screen, so it takes time you should spend before the sale.

Timing is the FAQ’s own warning. Attempting verification right before ticket sales can be delayed by high traffic, and it recommends finishing at least one to two days in advance. Once the check passes, your name, date of birth, email, nationality and gender are fixed and cannot be changed.

That fixed name matters at the venue, not at the screen. The FAQ asks you to present a physical valid ID and your record of booking confirmation to collect tickets, and it warns that a YES24 account name different from your passport name can cause trouble there.

The privacy policy names Argos as the operator of the passport check, working through subcontractors in the United States.

The transferred items include your passport image, a facial photograph and an encrypted identification value. The policy states that a user who does not consent to this transfer may be restricted from using the reservation service.

What each booking step asks for

The purchase guide sets out five steps. The diagrams below redraw them.

Three limits sit around that sequence rather than inside any one screen. Booking closes at 5 pm the day before a Tuesday-to-Saturday show, and at 11 am on the Saturday for a Sunday or Monday show. The booking limit is 10 tickets per person at one time. And each event may set its own deadline and its own available numbers.

The FAQ also gives a fallback when the site will not co-operate: if online booking is not available, email the customer centre with your name and contact details, and it says they will guide you from there.

The guide’s answer to a full section is worth knowing before the sale rather than during it. If your desired seats are unavailable, it sends you to search another date and time. The pages read here describe no waiting list and no seat hold at that point.

Paying: two pages, two card rules

This is where the site contradicts itself, and the difference is not cosmetic.

The purchase guide says a credit card is available for payment, excluding American Express cards issued outside the Republic of Korea, and excluding China Union Pay cards. The FAQ states the exclusion more briefly: credit card payment is available except for the China Union Pay card. American Express is missing from the FAQ’s version. Until the two agree, an Amex card is the risky choice rather than a settled one.

One more card requirement is easy to miss because it is not YES24’s to grant. The FAQ states that 3-D authentication is required for card payment on the global site, and asks you to check whether your card company has given it to you. If it has not, the FAQ sends you to your card company rather than to a setting on the site.

PayPal appears on the guide and on the FAQ alike, so it is not a footnote attached to a single page. The FAQ attaches two conditions: it is available only when more than 180 days remain between the reservation date and the show date, and a 10-cent PayPal fee is charged that is not refunded even if you cancel. A third condition rules it out for bookings made through the Customer Center.

Then there is the booking fee, where the FAQ carries two numbers in a single answer. The answer text says every booking charges KRW 2,000 as a commission. Further down the same answer, after a line about refunding the booking fee, a notice states the fee will change from KRW 2,000 to KRW 3,000 per ticket, dated August 14, 2023. Both were still there on 2026-08-21. The terms name no amount either. None of the five pages read here settles on one figure, so read the amount on the payment screen before you confirm.

Two smaller rules close the payment step. The booking fee can be refunded until 23:59 on the day of purchase and not after. And the payment method cannot be changed: the FAQ’s route to a different method is to cancel and re-book, before the purchase deadline, possibly paying a cancellation fee.

Getting the ticket: the counter, or DHL

Step four is where you choose, and most of the conditions attached to each route sit in the FAQ and the terms rather than in the guide’s description of that step.

Will Call means the counter at the venue. The FAQ states that will-call tickets can only be collected by the ticket holder, unless the show’s own policy says otherwise.

Overseas delivery is the other route, and it is conditional. The FAQ states that its availability varies by performance and that the fee differs by destination country. DHL carries all overseas shipments. The recipient is responsible for customs tax. Shipment to Russia is stated as impossible, Iran appears in the same restricted list, and Brazil requires the recipient’s CPF number.

Three details decide whether a parcel reaches you. Enter your full name in English as the recipient, and enter all delivery information in English, which the FAQ ties to customs clearance. Change the delivery method only while there is time: the guide allows changes until 20 business days before the show, and the FAQ puts the same window on switching to overseas delivery specifically. And collect the parcel promptly, because the FAQ states it could be discarded if you do not claim it or cannot be contacted within five days of its arrival.

One route that exists on other sites is closed here. The FAQ states there is no domestic delivery service for a booking made from the global site.

Cancelling: two clocks and a schedule that overlaps itself

The deadline is a time of day that moves with the weekday rather than a countdown from your purchase.

For a show on Tuesday through Saturday, cancellation is available until 5 pm on the day before the show. For a show on Sunday or Monday, it moves to 11 am on the Saturday. A Sunday show has to be cancelled by Saturday morning, not Saturday evening. Shows the day after a holiday follow those same two rules. For holidays themselves the FAQ states only that cancellation is not available.

What it costs is a schedule with two clocks in it, and the FAQ prints them as one list.

When you cancel	What the schedule states
Within 7 days of the purchase date	No cancellation fee
Day 8 from purchase, up to 10 days before the show	Musical, concert, classic, ballet: KRW 4,000 per ticket. Others: KRW 2,000. The text then adds “(But, 10% of paid amount)”
9 to 7 days before the show	10% of the amount paid
6 to 3 days before the show	20% of the amount paid
2 days to 1 day before the show	30% of the amount paid

The FAQ’s list ends with a line stating that the second policy will first be applied. And the parenthesis in that second row sits there without a condition attached, so which of the flat fee and the percentage governs is not something these pages settle.

The terms qualify that deadline further. The criteria may vary by product, and the deadline is subject to change by the host or the venue. And if the ticket has already been shipped, the return journey sits inside the deadline rather than after it: the parcel has to reach the ticket office by that same cut-off. How long that takes turns on the destination country and the courier, and none of the five pages read here states a transit time. Separately, if a booked ticket is lost or damaged, the terms state that cancellation, changes or reissuing may not be permitted.

The terms add an in-person route: a purchaser can visit the allocated ticket office or the headquarters before the cancellation deadline and cancel in person.

Refund timing splits by how you paid. For a card, the FAQ says three to seven days, with the exact date depending on your card company. For PayPal, a card or debit refund goes back to the card within 30 days, while PayPal Cash or a bank transfer returns to the PayPal balance within five business days. A cancellation made after the day of payment is settled at the PayPal exchange rate on the refund date, spread included.

Three amounts do not come back. Delivery charges are not refunded for a ticket that was delivered or returned. The booking fee stops being refundable after the day you bought it. And the 10-cent PayPal fee is not refunded even if the reservation is cancelled.